Question: What is your returns policy at The Toy Shop - St. Margarets?
Answer: Unfortunately we are unable to process refunds for purchased products, however, if you keep hold of the receipt, we would be more than happy to offer you an in-store exchange.
If we are unable to find a suitable replacement for a faulty product, we will get in touch with the supplier to order in a new one for you.
Question: Can you order in a specific product for me?
Answer: We strive to ensure that our shop is stocked with the desiderata of our customers so if you are looking for something specific please let us know and we will see what we can do.
Typically, it depends on the brand you are looking for and when our next order is due. For products from Travis (dressing up) or Tidy Books (children's storage), for example, we are able to order in on demand.
Question: You have a range a range of products and brands displayed on your site, can I order these online?
Answer: At this moment in time we are unable to accept online orders although it is something we are looking in to.
If you would like to enquire about a particular product please fill out our query form on the Contact Us page.
Question: You are associated with Gymboree Play & Music St Margarets, does this mean you stock Gymboree clothing?
Answer: Gymboree clothing is not presently available to purchase in the UK. If you would like to buy any of the clothing products, please visit the Gymboree website where they are able to ship internationally.
Question: Can I reserve stock in store?
Answer: If there is a product you would like to purchase, we are able to reserve it for a maximum of 48 hours for you.
Either drop in or give us a call and we will pop it on the side for you to collect. We require a name and number for all reservations.
Question: Do you have any special offers at the moment?
Answer: We try our best to reward our customers with special offers as much as possible so if you are interested in keeping up-to-date with these, please join us on Facebook and Instagram to make sure you don't miss out.
Question: Do you do gift wrapping?
Answer: Whilst our staff are not trained, they would be more than happy to lend a hand and take care of this for you free of charge.
Our gift wrapping paper is sold in sheets at £2 each.